SPX Express (dahulu dikenal sebagai Shopee Express) adalah layanan ekspedisi resmi yang dikelola oleh Shopee. SPX menyediakan layanan pengiriman logistik untuk mendukung transaksi jual-beli, baik bagi penjual maupun pembeli, dengan cakupan wilayah luas di Indonesia dan beberapa negara Asia Tenggara lainnya.


Job Description:

. Receive and make decision on operator violation cases from various sources
. Reconcile violation data, calculate applicable sanctions, and execute enforcement
actions including suspension and block list update based on existing policy
. Ensure operator attendance, schedule compliance, and overall performance
. Assign corrective training to operators based on their violations
. Prepare and distribute compliance related communication and provide case
decision visibility to relevant parties
. Review and make decision on appeal submission from operator and relevant
parties based on evidence and applicable policy


Requirements:

. Bachelor's degree in any field (Industrial Engineering, Statistics, or related fields
preferred)
. Min. 2 years of experience in logistics or 3PL operations
. Detail-oriented and consistent in reviewing and validating cases based on SOP
. Able to perform data validation, reconciliation, and case assessment based on
data/reports
. Strong analytical thinking with basic data analysis skills
. Experience in handling appeals/complaints and making objective judgments
. Able to handle high work volume with strict SLA and deadlines
. Proficient in Excel/Google Sheets (filtering, sorting, basic formulas)